Frequently Asked Questions

We opened our first assisted living home in 1998.

Absolutely. There is a list of many past and present clients that you may call or email in the package you received during your tour. You can also visit our website and read some of the many testimonials we have received over the years from the family members of our residents.

Each of our homes is licensed by The Arizona Department of Health Services for a maximum of 10 residents.

Jana has been caring for the elderly in various settings since 1983. We opened our first assisted living home in 1998.

Yes. Many residents have needs in the middle of the night, and we feel it’s critical to have a caregiver awake 24/7 for them should they need help.

We believe that our caregivers have the hardest job in the world and deserve the utmost respect for loving and caring for our residents as they would their own family. We also believe they need a life away from work, which means our caregivers work shifts as opposed to living in, a policy that many care homes in the community utilize to save money Maybe that’s why we have very little turn over. The average is about 4 years, but many have been with us much longer.

While we know how fabulous our caregivers are, we feel it’s important for our residents to have as many different types of people involved in their care as possible, so we have a variety of activities providers who spend time in each of our homes. A typical week will include group activities such as exercise, board games, arts & crafts, yoga & stretch, drumming, bingo and music therapy as well as individual things as simple as playing cards, doing needlepoint or just having quiet conversations with those residents who prefer one-on-one attention. We post a monthly activities calendar in each house and strongly encourage family members and friends to come and participate. If you would like a copy, please let us know and we will send you one.

The simple answer is…whatever our residents like. Food is an incredibly important issue for the elderly; in the time of their lives when they have lost so much, they look so forward to a good meal. We strive to maintain balance and healthfulness by using fresh fruits & vegetables, meats & fish, while also paying attention to residents’ likes and dislikes. Over the years, we’ve tried to introduce various types of ethnic and unusual items, but 9 times out of 10 their favorites always come back to classic American cuisine. We also like to periodically bring in special meals from neighborhood restaurants that the residents love. Recent favorites are Chinese food, McDonalds, and Kentucky Fried Chicken.

Of course. Again, we feel strongly that our homes feel as much like home as possible, so whenever a resident feels like something to drink or eat, we provide it for them, no matter the time of day. Most residents have specific things they like to snack on, and we don’t hesitate to make sure the homes are stocked with their favorites.

Absolutely. Again, we want our residents to be as happy as they can be and food plays an important role. While the state requires us to follow a menu, we make sure that we keep the refrigerator full of backup items that we know each resident likes, just in case they aren’t in the mood for what we are serving for any given meal.

Yes, there’s always a menu posted at each home. We would be happy to make you a copy.

Please visit whenever and as often as you can. We prefer 10AM—6PM, which is after the morning rush & before our early to sleep residents start getting ready for bed. However, if you need to come outside of those hours, we understand.

Typically, our residents have a shower twice a week, which seems to suit most people. Should a resident need or want showers more frequently, we will do our best to accommodate.

No. Some residents are early risers and others like to sleep in. And some residents like to go to bed early while others are night owls. Our homes are our residents’ homes, and we are here to accommodate their needs. However, since you know your loved one better than we do, we want your input in all areas of their care. We have some families, for example, who say “mom would sleep all day if you let her. Please have her up and dressed by 9” or “dad will stay up all night and then sleep all day, so try to get him to bed by 10.”

Yes of course. Our goal is that your loved one feels completely at home with us, so please decorate their bedroom in whichever way you think will make them feel comfortable. And if you like it the way it is, we’re good with that too!

Of course.

We are experienced caring for people with dementia & Alzheimer’s disease, insulin dependent diabetes, incontinence and catheters, as well as residents on oxygen, feeding tubes and many forms of special diets, including renal, pureed, and soft mechanical. We also care for residents on hospice. We don’t base our rates on a resident’s level of care and therefore would never charge extra for providing the care they need, except in the rare care that a resident needs so much attention that we would have to hire additional staff to make sure everyone receives the care they need.

We understand that it may be difficult for some families to come up with an entire additional month for security, so in lieu of a deposit, we ask for a small one-time non-refundable fee at the time of move in.

Sure. The insurance company will need us to fill out some paperwork upfront and possibly monthly as well, which we will be more than happy to do.

We currently don’t have contracts with ALTCS but are hoping to re-establish them in the future. Please be aware that ALTCS typically does not cover an entire month’s fee, however we are happy to help fill out the appropriate monthly forms provided the resident is able to supplement what ALTCS provides.

Never more often than once per year & never more than 5% of your current rate. And yes, this commitment is written into our residency agreement. If at some point during your stay, a different room becomes available that you would prefer, your rate would adjust, either up or down, to reflect the current rate of the new room.

If we have availability, then absolutely. Over the years we have cared for many people on a respite, daily or even hourly basis. Perhaps they were recovering from an illness or operation, or their primary caregiver was ill, had to work or simply needed some R & R. Don’t hesitate to call; we would be happy to discuss your specific needs.

According to the Arizona Bill of Residents Rights, residents are allowed to choose their own physicians, and therefore we do not mandate our residents to use a specific primary care physician. There are several physicians in town who make “house calls” their primary practice, as well as a variety of other services, such as mobile x-ray and laboratory have sprung up to support them. Most of our residents and their families use these doctors for the convenience they provide. We can furnish you with a list.

We have a podiatrist that visits every other month as well as a hairdresser who comes in weekly. Other services, such as mobile dentistry, physical, occupational & speech therapy, psychiatry, pharmacy, hospice, companion care and even clergy are available should you desire.

Our number one priority will always be to provide excellent care for your loved one in a safe, nurturing environment. But we know that sometimes you have a lot on your plate, and we would be happy to manage as many of the details of your loved one’s care as you wish, so that when you come to visit, you can enjoy your time without having to worry about sweating the small stuff.

Mayo, Scottsdale Shea & Scottsdale Thompson Peak are all within 20 minutes of all our homes.

Yes. Over the past 25 years we have made many friends and know of many wonderful homes & facilities all over the Valley that can meet your needs. Feel free to contact us. He would be happy to help as best he can with other housing options as well as any other elder care related issues you may have.